Legal and privacy

Terms of use

Please read these Terms of Use carefully before using the Platform. By accessing and using this website, you signify your consent and agreement to these Terms of Use. If you do not accept these conditions, you are not authorized to continue using the platform.

Access to the website

Access to and use of the Cruval website are reserved for strictly personal use. You agree not to use this website or the information contained therein for commercial, advertising, or political purposes. The website is available in two languages (French and English) and allows you to select the currency for price display according to the user's preference (euro, Swiss franc, etc.), in order to facilitate navigation and the shopping experience.

Intellectual property

All elements of the website (texts, images, trademarks, logo, design...) are the exclusive property of Cruval. Any reproduction or use without prior authorization is prohibited.

User conduct

It is prohibited to use the website to transmit illegal, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene content or content that infringes upon the privacy of others.

Liability

Cruval cannot be held liable for any direct or indirect damage resulting from the use of the website or the inability to access it. The website may contain links to third-party websites. Cruval cannot be held responsible for the content of these third-party websites.

Terms of sale

1. Products

The jewelry offered is designed by Cruval, then produced abroad and imported before being resold in France. The store mainly offers rings, bracelets, and various types of jewelry. Some models are available in multiple sizes or in different variants (e.g.: color, finish). Each product is presented with a product description as detailed as possible.

2. Prices

Prices are indicated in euros. In accordance with Article 293 B of the French General Tax Code, Cruval currently benefits from the VAT exemption scheme and is not subject to VAT. The prices displayed therefore do not include VAT. A partial contribution to shipping costs may be included in the displayed product price in order to ensure transparent pricing with no hidden charges for the customer. Promotions or discounts may apply from time to time. In the event of a manifest pricing error, Cruval reserves the right to cancel the order.

3. Orders

Any order implies acceptance of these Terms and Conditions of Sale. A confirmation email is sent after validation. Cruval reserves the right to refuse an order for legitimate reasons (e.g.: fraud, non-payment, abusive use).

4. Payment

Payments may be made by credit card or via PayPal. Payment is due immediately upon ordering. In the event of refusal of the transaction by the banking institution, the order will be automatically cancelled.

5. Delivery

All orders are shipped exclusively from France, regardless of the destination. This ensures simplified logistics management, optimized delivery times, and full compliance with French tax regulations.

• Deliveries outside the EU: Customs duties or local taxes may be charged upon arrival in the destination country. These charges remain the responsibility of the customer.

Delivery times

• France and European Union (standard): 3 to 5 business days after dispatch
• Express: 24 to 48 hours
• Europe outside the EU: 5 to 10 business days
• North America: 7 to 15 business days
• South America, Asia, Oceania, Africa: 10 to 30 business days

These timeframes are provided for information purposes only and may be extended due to events beyond our control (strike, customs blockage, health crisis, etc.).

Carriers

Deliveries are handled by Mondial Relay, Chronopost and DHL, depending on the destination and the option chosen by the customer at the time of the order.

Shipping fees

Shipping fees are indicated before order confirmation. They may vary depending on the geographic area, the weight, and the volume of the parcel.

Import duties and taxes

For deliveries outside the European Union, customs duties or local taxes may be applied upon arrival of the parcel in the destination country. These charges are borne exclusively by the customer and are their responsibility.

Liability

Cruval cannot be held responsible for delivery delays attributable to carriers or customs procedures, nor for unclaimed or lost parcels if the information provided by the customer is incorrect.

6. Warranties

• Legal warranty of conformity (article L.217-4 et seq. of the Consumer Code)
• Warranty against hidden defects (articles 1641 et seq. of the Civil Code)
• In the event of a defect, the buyer is required to inform Cruval as soon as possible.

7. Limitation of liability

• Indirect damages (loss of opportunity, loss of chance, non-material damages...)
• Consequences of improper use of the product by the customer
• Damage caused by a third party or by a force majeure event (strike, natural disaster, etc.)

8. Governing law – International disputes

These Terms and Conditions of Sale are governed by French law. In the event of a dispute, the French courts shall have jurisdiction. However, for consumer customers located within the European Union, the mandatory protective provisions of their national legislation shall also apply.

Cruval undertakes to seek an amicable solution before any legal action. The customer may also use the European Commission’s online dispute resolution platform: https://ec.europa.eu/consumers/odr

Return policy

Statutory right of withdrawal

In accordance with applicable legislation (article L.221-18 of the Consumer Code), the customer has a period of 14 days from receipt of the order to exercise their right of withdrawal, without having to justify their decision or pay any penalties. The customer may return the product at their own expense within this period, provided that it is unused, complete, and in its original packaging.

Cruval extended return policy

In addition to the statutory right, Cruval offers an extended return period of 30 days for all unworn products in their original condition. This allows customers who are not satisfied or are hesitant to benefit from additional purchasing comfort.

Return conditions

• The product must be returned in its original packaging, with no signs of use or damage.
• Returns must be accompanied by the order number or proof of purchase.
• Any non-compliant return may be refused or partially refunded.

Return shipping costs

Return shipping costs are borne by the customer, except in the event of a product error or proven defect.

Refund

The refund is issued within a maximum period of 14 days after receipt and verification of the returned product. It is made using the payment method used for the order.

Privacy policy

Data collection

We collect personal data when creating an account, placing an order, or subscribing to our newsletter. This notably includes: first name, last name, postal address, email address, phone number, payment details.

Data is also automatically collected via cookies and plugins used by the site (WooCommerce, Google Analytics, etc.) to analyze performance and improve the user experience.

Use of data

• Processing and shipping of orders
• Customer follow-up and sending order notifications
• Sending marketing and promotional emails (with prior consent)
• Analysis of sales and browsing statistics (via WooCommerce and third-party tools)
• Fraud prevention and abusive payments

Data retention period

Personal data is retained for a maximum period of 3 years following the customer’s last activity (login, purchase, email click, etc.), unless otherwise required by legal or accounting obligations.

Data sharing and transfers

Certain data may be shared with technical service providers (hosting, shipping, email solutions) strictly within the scope of their services. In the event of a transfer outside the European Union, we ensure that appropriate safeguards are implemented (standard contractual clauses of the European Commission).

User rights

• Right of access to your personal data
• Right to rectification or erasure
• Right to object or restrict processing
• Right to data portability

To exercise these rights, you may contact us at the following address: gestion@cruval.com

Unsubscribing from the newsletter

Each email sent includes an automatic unsubscribe link. You may unsubscribe at any time.

Cookies & analytics

Cookies may be used to measure audience traffic, optimize the user journey, and offer personalized content. You may at any time accept, refuse, or customize their use via the cookie management banner displayed during your first visit.

Cookie policy