Warranty & After-sales

Warranty and repairs

All our jewellery comes with a 1-year warranty from the date of purchase, on presentation of proof of purchase*.

Need assistance?

If your piece has a defect or needs repair, contact our customer service at the following address: contact@cruval.org.

So that we can handle your request as quickly as possible, please send us:

• proof of purchase*;
• one or more photos of the item concerned;
• a brief description of the problem.

Once we have received your request, we will tell you how to return your piece to us if necessary.

Repair and warranty

If the defect is covered by the warranty, the repair or replacement will be handled free of charge. Only shipping costs are payable by you.

Our advice

As soon as you notice any sign of weakness on your piece, do not wait for it to worsen. Contact us promptly so that we can find the most suitable solution.

* Proof of purchase: order confirmation, invoice, bank statement or any other document that allows us to trace your purchase.

If your piece is broken or you notice a defect, we invite you to consult our Warranty section, which sets out the conditions of coverage.

You can then contact our customer service at contact@cruval.org enclosing:

• a photo of the item concerned;
• your proof of purchase;
• a short description of the problem.

We will review your request carefully and propose the most suitable solution. Our priority is to offer you the best possible support so that you can fully enjoy your jewellery.