Privacy policy
Data collection
We collect personal data when you create an account, place an order, or subscribe to our newsletter. This includes in particular: surname, first name, postal address, email address, telephone number and payment data.
Data is also collected automatically via the cookies and tools used by the site (audience measurement, etc.) in order to analyse performance and improve the user experience.
Use of data
- Processing and dispatching orders
- Customer follow-up and sending order notifications
- Sending marketing and promotional emails (with prior consent)
- Analysis of sales and browsing statistics
- Combating fraud and abusive payments
Retention period
Personal data is kept for a maximum of 3 years after the customer's last activity (login, purchase, email click, etc.), unless legal or accounting obligations require otherwise.
Sharing and transfer of data
Certain data may be shared with technical service providers (hosting, shipping, emailing solutions) strictly within the scope of their assignment. In the event of a transfer outside the European Union, we ensure that appropriate measures are in place (European Commission standard contractual clauses).
User rights
- Right of access to your personal data
- Right to rectification or erasure
- Right to object to or restrict processing
- Right to data portability
To exercise these rights, you may contact us at the following address: contact@cruval.org
Newsletter unsubscribe
Every email sent contains an automatic unsubscribe link. You may unsubscribe at any time.
Cookies and statistics
Cookies may be used to measure audience, optimise the user journey and offer personalised deals. You may accept, refuse or customise their use at any time via the cookie management banner displayed on your first visit.